A Diary Study about Places to Study

July 19, 2019

Introduction Imagine this scenario: You’re so frustrated with a product or service that you write an angry review immediately after the experience. However, you decide not to send it. Although corporations may not be pleased with this review, they can … Continued

The Content Audit Evolution

August 24, 2018

Background As a department, one of our primary responsibilities is ensuring that the University Libraries website contributes to providing a seamless library experience for all patrons. Though the User Experience & Assessment department oversees the large WordPress and LibGuides environments … Continued

Small changes add up: Improving our Contact Us page

June 9, 2017

I always tell people I never want to do another huge website redesign – I’d much rather iterate instead. Making small improvements one page at a time is easier to do, adds up over time, and is extremely satisfying work. … Continued

Talk to me: Updating chat boxes and buttons

May 18, 2017

A long time ago in a library far, far away… The chat buttons and boxes peppered across the library website have become an integral part of the library’s reference services. Our chat service was created by a former UNC librarian, … Continued

How We Fixed Google Scholar

November 28, 2016

Google Scholar is an amazing search tool. Until it breaks. Google harvested an incredible amount of article metadata & abstracts to power Scholar, and it does an impressive job of linking to freely available copies of articles whenever possible. Unfortunately, … Continued

On-the-fly Usability Testing Findings

July 28, 2016

Back in March, the UX Department had the pleasure of attending an ASERL webinar about on-the-fly usability testing lead by our Duke University Libraries colleague, Emily Daly. In her talk, Emily describes a method for doing quick usability testing on … Continued