The Content Audit Evolution

August 24, 2018

Background As a department, one of our primary responsibilities is ensuring that the University Libraries website contributes to providing a seamless library experience for all patrons. Though the User Experience & Assessment department oversees the large WordPress and LibGuides environments … Continued

Small changes add up: Improving our Contact Us page

June 9, 2017

I always tell people I never want to do another huge website redesign – I’d much rather iterate instead. Making small improvements one page at a time is easier to do, adds up over time, and is extremely satisfying work. … Continued

Talk to me: Updating chat boxes and buttons

May 18, 2017

A long time ago in a library far, far away… The chat buttons and boxes peppered across the library website have become an integral part of the library’s reference services. Our chat service was created by a former UNC librarian, … Continued

How We Fixed Google Scholar

November 28, 2016

Google Scholar is an amazing search tool. Until it breaks. Google harvested an incredible amount of article metadata & abstracts to power Scholar, and it does an impressive job of linking to freely available copies of articles whenever possible. Unfortunately, … Continued

On-the-fly Usability Testing Findings

July 28, 2016

Back in March, the UX Department had the pleasure of attending an ASERL webinar about on-the-fly usability testing lead by our Duke University Libraries colleague, Emily Daly. In her talk, Emily describes a method for doing quick usability testing on … Continued

Game UX Summit

June 8, 2016

On May 12, the UX department had the pleasure of attending Epic Games’s inaugural Game UX Summit in Durham. It was a day-long event with speakers from academia to international video game companies to mobile gaming. Chad and I were … Continued