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Library Chat Usage When Learning Remotely

January 25, 2021

When UNC made the decision to move classes online in March 2020, the services desks at the Libraries were no longer an option for patrons to visit with their questions. This project looks into how patrons used the library chat … Continued

User Behavior in a Time of Covid-19

April 29, 2020

When the crisis hit, the changes came quickly, communicated through emails with subject lines like “[FORMAL NOTICE] UNC-Chapel Hill reduces operations, moves to remote instruction and limits people on campus”.  While dormitories were being cleared out, UNC library administration sent … Continued

A Diary Study about Places to Study

July 19, 2019

Introduction Imagine this scenario: You’re so frustrated with a product or service that you write an angry review immediately after the experience. However, you decide not to send it. Although corporations may not be pleased with this review, they can … Continued

The Content Audit Evolution

August 24, 2018

Background As a department, one of our primary responsibilities is ensuring that the University Libraries website contributes to providing a seamless library experience for all patrons. Though the User Experience & Assessment department oversees the large WordPress and LibGuides environments … Continued

Small changes add up: Improving our Contact Us page

June 9, 2017

I always tell people I never want to do another huge website redesign – I’d much rather iterate instead. Making small improvements one page at a time is easier to do, adds up over time, and is extremely satisfying work. … Continued

Talk to me: Updating chat boxes and buttons

May 18, 2017

A long time ago in a library far, far away… The chat buttons and boxes peppered across the library website have become an integral part of the library’s reference services. Our chat service was created by a former UNC librarian, … Continued

How We Fixed Google Scholar

November 28, 2016

Google Scholar is an amazing search tool. Until it breaks. Google harvested an incredible amount of article metadata & abstracts to power Scholar, and it does an impressive job of linking to freely available copies of articles whenever possible. Unfortunately, … Continued