Note: The full version of Felicity’s Master’s Paper that covers this project in more detail will be available in the Carolina Digital Repository in April 2022. Introduction One facet of accessibility that is not often at the forefront of conversations … Continued

Purpose The University Libraries’ User Experience team developed a survey to examine patrons’ perceptions of each library building’s name and services. The survey was distributed on the University Libraries’ website homepage during the summer of 2021. Improvements suggested by this … Continued

When UNC made the decision to move classes online in March 2020, the services desks at the Libraries were no longer an option for patrons to visit with their questions. This project looks into how patrons used the library chat … Continued