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Talk to me: Updating chat boxes and buttons

May 18, 2017

A long time ago in a library far, far away… The chat buttons and boxes peppered across the library website have become an integral part of the library’s reference services. Our chat service was created by a former UNC librarian, … Read more

How We Fixed Google Scholar

November 28, 2016

Google Scholar is an amazing search tool. Until it breaks. Google harvested an incredible amount of article metadata & abstracts to power Scholar, and it does an impressive job of linking to freely available copies of articles whenever possible. Unfortunately, … Read more

On-the-fly Usability Testing Findings

July 28, 2016

Back in March, the UX Department had the pleasure of attending an ASERL webinar about on-the-fly usability testing lead by our Duke University Libraries colleague, Emily Daly. In her talk, Emily describes a method for doing quick usability testing on … Read more

Game UX Summit

June 8, 2016

On May 12, the UX department had the pleasure of attending Epic Games’s inaugural Game UX Summit in Durham. It was a day-long event with speakers from academia to international video game companies to mobile gaming. Chad and I were … Read more

Usability Testing on UNC Libraries’ Subject Guides

June 1, 2016

  The UNC Libraries provide access to an overwhelming number and variety of resources. These can be anything from hefty books to databases holding decades of newspaper archives. With all this variety, it’s no wonder that students find research to … Read more

Building an Intranet Navigation Structure

May 21, 2016

Building a navigation structure for librarians is some of the most intimidating work I’ve ever done. The new UNC Libraries staff Intranet will roll out this summer. We’re calling it LOUIS, named after Louis Round Wilson – early 20th century … Read more

Inter-department collaboration with the Carolina Digital Repository

April 3, 2016

This semester saw an inter-department collaboration project between the UX department and the team behind UNC Libraries’ digital scholarly depository, known as the Carolina Digital Repository (CDR). The CDR team manages, where UNC affiliates may deposit scholarly work in … Read more